Client Policies
Clear boundaries mean reliable, rested care for your pet. Thank you for respecting them!
✏️ Placeholder policies — Diana can adjust times and fees anytime.
Booking window
- Next-day walks and visits must be requested by 7:00 PM the day before.
- Booking requests are answered during business hours (8 AM – 7 PM). Messages after 7 PM are answered the next morning.
- Holiday and overnight bookings: please request at least 2 weeks ahead.
24-hour cancellation
- Cancel at least 24 hours before a visit at no charge.
- Cancellations within 24 hours are billed at the full visit rate.
- Overnight and holiday bookings require 72 hours' notice.
Keys & doorman buildings
- Two keys are requested at the meet-and-greet; keys are coded, never labeled with your address.
- Please add Diana to your building's approved visitor/vendor list and let the front desk know.
- Keys can be left with your doorman or concierge per building protocol; lockbox codes are kept privately.
- Keys are returned in person or left with the front desk when service ends.
Weather & heat safety
- Above 85°F: shorter, shaded walks, early or late, with water breaks; hot pavement is avoided.
- Thunderstorms, extreme cold or icy sidewalks: walks become shorter potty breaks plus indoor play — same rate.
- Paws are wiped after walks in salted or snowy conditions.
- Brachycephalic (flat-faced) and senior pets follow extra-cautious limits.